> For the complete documentation index, see [llms.txt](https://docs.themeupstudio.com/crimson/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.themeupstudio.com/crimson/custom-pages/account.md). # Account The **Account page** is where logged-in members can view their membership information and manage their subscription (if they are a paid member). In Crimson, this page is designed to be “smart” — it shows different content depending on whether the visitor is: * **Not logged in** * **Logged in as a free member** * **Logged in as a paid member** This document explains how it works, how to set it up, and what to expect.

Account page in Crimson

### What the Account page is In Ghost, “membership” is the system that lets readers create an account, sign in, and (optionally) pay for a subscription. In Crimson, the **Account page** is the place where members can: * See their **member details** (name/email and access level) * If paid: see their **active subscription plan details** and manage billing/cancellation * If free: see an **upgrade section** with membership pricing so they can upgrade *** ### How the Account page is set up in Crimson Crimson includes an Account template and a route for it. #### The URL for the Account page The theme route maps the Account page to: `/account/` This is not something you create as a regular Ghost “Page” in the editor.\ It’s a **theme template route**, meaning the theme provides the layout automatically. #### What you need to do To make the Account page function correctly, you mainly need to ensure: 1. **Membership is enabled** in Ghost 2. (If you offer paid plans) **Stripe is connected** and **tiers are set up** 3. Your site’s navigation (optional) links to so members can find it `/account/` 4. You have uploaded `routes.yaml` file. {% hint style="success" %} Read more on how to [Upload routes.yaml file](/crimson/getting-started/upload-routes.yaml-file.md) {% endhint %} *** ### What members see on the Account page #### A) Visitor is **not logged in** If someone visits `/account/` while not logged in, Crimson will not show a blank account page. Instead, it redirects them to **Sign in**. What happens next depends on your theme setting `use_portal_links` (explained below). #### B) Visitor is logged in as a **Free member** Free members will see: 1. **My Account** heading 2. **Member details** * Name (if available) * Email * Access level (shown as Free) 3. An **Upgrade your plan** section * This section displays membership pricing so the free member can upgrade to a paid plan.

Account Page for FREE members

In other words, the Account page becomes a gentle “control panel + upgrade screen” for free members. #### C) Visitor is logged in as a **Paid member** Paid members will see: 1. **My Account** heading 2. **Member details** 3. **Plan / subscription details**, such as: * Plan type / tier name * Price and billing interval (monthly/yearly) * Subscription status (active, cancelled, etc.) * Start date * Renewal date (or expiry date if cancelling at period end) * Masked card info (last 4 digits) They also typically get controls for: * **Edit Billing Info** * **Cancel subscription** (or continue subscription if previously cancelled) This turns the Account page into a true membership management area.

Account Page for Paid Members

*** ### Member details section The “Member details” area is meant to reassure users that they are logged in and show their access level clearly.

Member Details Section

#### Typical fields shown * **Name** (if the member has one) * **Email** (the email used for membership login) * **Access** * Free member → shown as “Free plan” * Paid member → shown as “Premium plan” (or similar wording) *** ### Subscription/Plan details section If a member has an active paid subscription, the Account page shows plan information so they can understand what they’re paying for and manage it.

Plan details section

#### Common items shown and what they mean * **Plan Type**: the tier or plan name they subscribed to * **Price**: amount + billing interval (month/year) * **Status**: usually “active”, but may show other states depending on Ghost/Stripe * **Started on**: when the subscription began * **Renews on / Expires on** * If the member has scheduled cancellation, it may show an expiry date instead of renewal * **Card used**: shows only last 4 digits (safe to display) #### Billing management buttons * **Edit Billing Info** * Sends the member into Ghost’s billing management flow (typically managed by Ghost + Stripe) * **Cancel subscription** * Lets the member cancel according to Ghost’s cancellation rules (often “cancel at end of billing period”) *** ### Upgrade experience If the logged-in member is free, Crimson shows pricing cards directly on the Account page under an “Upgrade your plan” section.

Upgrade section for FREE members

#### What this does * It saves the member from hunting for your Membership page again. * It creates a clear “you’re logged in, here are your upgrade options” flow. #### Where pricing comes from Pricing is based on your **Ghost membership tiers**, configured in: * **Ghost Admin → Settings → Membership → Tiers** If you haven’t created tiers (or haven’t connected Stripe for paid tiers), the upgrade section won’t work as expected. *** ### Behavior based on `use_portal_links` Crimson has a theme setting: `use_portal_links` {% hint style="success" %} More details in [Site-wide Settings](/crimson/custom-settings/site-wide-settings.md) {% endhint %} This affects what happens when someone needs to sign in. #### If `use_portal_links` is **enabled** * Visiting `/account/` while logged out will open/trigger **Ghost Portal sign-in flow** (Portal is Ghost’s built-in membership modal UI). #### If `use_portal_links` is **disabled** * Visiting `/account/` while logged out will redirect the user to the site’s **Sign in page** at `/signin/` *** ### Troubleshooting
/account/ shows a 404 error **Most common causes** * Your active theme routes don’t include the `/account/` route. * You uploaded the theme but didn’t apply the correct routes configuration. **Fix** 1. Ensure you are using Crimson as the active theme. 2. Confirm your routes include `/account`/. 3. Save/reload routes in Ghost Admin if you manage routes there.
Account page keeps redirecting me to sign in (even after I signed in) **Most common causes** * You are not actually logged in (session expired, cookie blocked, etc.). * Browser privacy settings or extensions are blocking cookies/scripts needed for membership. **Fix** 1. Try in an incognito/private window (with extensions disabled) 2. Ensure cookies are allowed for your site 3. Sign in again from `/signin/` (or Portal) and then revisit `/account/`
Paid member can’t see their plan details **Most common causes** * The member is logged in, but does not have an active paid subscription. * Stripe connection or tier setup is incomplete. **Fix** 1. In Ghost Admin, open the member record and confirm they are marked as a paid member with an active subscription 2. Confirm Stripe is connected (Settings → Membership) 3. Confirm paid tiers exist and are configured correctly
“Edit Billing Info” / “Cancel subscription” doesn’t work **Most common causes** * Stripe is not connected (required for paid subscription management). * Portal scripts are being blocked (if your flow uses Portal). **Fix** 1. Verify Stripe connection in Ghost Admin 2. Disable ad/script blockers and test again 3. Test in a different browser
Free members don’t see upgrade pricing **Most common causes** * No tiers exist in Ghost (or only free tier exists). * Membership is disabled in Ghost. **Fix** 1. Enable Membership in Ghost Admin 2. Create at least one paid tier (and connect Stripe if needed)
*** ### Quick checklist * Membership enabled in Ghost * (If paid) Stripe connected + at least one paid tier created * `/account/` route available on the site * set `use_portal_links` according to your preferred sign-in experience * Member is actually logged in (for account details to show)